Heriot-Watt University · Riccarton, United Kingdom · contract · [object Object]
Description Role: CRM and Data Analyst Grade and Salary: Grade 7, £37,694 - £47,389 per annum FTE and working pattern: 1FTE, 35hrs per week, Monday – Friday Contract: Fixed Term, 14 Months (maternity cover) Holiday Entitlement: 33 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday). Detailed Description The CRM and Data Analyst will play a key role in supporting the strategic objectives of the Business and Enterprise Directorate through effective data management, analysis, and system development. The post holder will be responsible for optimising the use of the Directorate’s CRM platform to enhance engagement with external partners, support business development and enterprise activities, and drive data-informed decision-making. Working collaboratively with colleagues across Business Development, the Enterprise Team, Marketing & Communications, Information Services, and other key internal stakeholders, the CRM and Data Analyst will ensure that systems and data processes are fit for purpose, user-friendly, and aligned with institutional priorities. They will act as the primary point of contact for CRM-related queries within the Directorate an