Ronald James · Newcastle upon Tyne, United Kingdom · full-time · [object Object]
This is an exciting opportunity to join a company within the fintech space. They are looking for an Junior Support Analyst to support clients in using their platform and services. This role combines customer support with data analysis, offering the opportunity to work closely with product, technology, and customer success teams.You will play a key role in resolving user queries, analysing platform usage, and helping to improve overall client experience through structured insights and feedback.Please note this role is shift patterns (7-3pm, 9-5pm, 12-8pm, 2-10pm, 3-11pm). Your Responsibilities: Respond to customer queries via phone, email, and chatOwn and manage client issues, including escalation where requiredGuide users through platform features and functionalityAnalyse and document product issuesProduce structured reports on client activity and usage trendsCreate and maintain FAQs and support documentationSupport client onboarding and user setupMaintain accurate and high-quality client dataGather and communicate customer feedback to internal teamsMaintain error logs and contribute to continuous improvementBuild strong client relationships to understand data requirementsSupport t