GES - Global Experience Specialists · Birmingham, United Kingdom · graduate · [object Object]
Kickstart Your Career in IT Applications IT Applications Analyst (Graduate /Entry role) Are you ready to rethink IT support? We’re looking for a motivated and curious graduate to join our Applications team and help us transform how IT support works. This isn’t your typical “ticket-handling” role. You’ll be part of a team that is redefining application support using AI, automation, and DevOps thinking—moving from reactive support to smarter, faster, knowledge-driven solutions. If you’re excited by technology, enjoy solving problems, and want to shape the future of IT support, we want to hear from you. What You’ll Be Doing Supporting Applications Help manage and support a range of business-critical applicationsTroubleshoot issues, resolve incidents, and keep systems running smoothlyBuilding Knowledge (A Core Part of the Role) Create clear, useful knowledge articles and runbooksCapture solutions and turn them into reusable guidanceHelp build a support model where answers are easy to find, not rediscoveredUsing AI to Work Smarter Use AI tools to speed up troubleshooting and improve resolutionsGenerate and enhance documentation using AIExplore new ways of working that challenge traditio